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Open a Support Ticket

Opening a support ticket is the fastest way to get reliable technical support for problems with the esoundz website, products or orders. Complete the fields below and click the Submit Ticket button. Our support team will assist you as soon as possible. If you're an esoundz member, make sure you're logged in before submitting your ticket.

Type of problem/request:
Describe the problem:
Please be as detailed as possible - include specific error messages if applicable

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Call Us

If you would prefer to speak to a customer service representative directly, please call us and we will be happy to assist you. Our hours of operation are Monday-Friday 10am-6pm EST

U.S. and Canada: (800) 232-6186
Outside the U.S.: 954-846-9447


 

Product Updates:

Various esoundz products (including sound libraries and instrument plug ins) are updated from time to time. Updates include minor bug fixes and the addition of new features. Use the links below to locate updates for your product by manufacturer:


SampleTank Technical Support:

If you are having installation, configuration or usage problems with SampleTank 2, please contact IK Multimedia's technical support department:

email: support.us@ikmultimedia
phone:

(954) 846-9866

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